1. Occasionally, packages are returned to us as undeliverable.
   
   1. A package may be returned for several reasons:
      
      1. The address is incorrect or outdated. Typically, the package is held for a variable time by the courier before being returned. Please double-check your address when placing your order.
         
         1. 1. Please click here to see a list of the most common couriers.
            2. Please click here to see if your original tracking number has been assigned a local post tracking number.
      2. If you provided an incorrect shipping address after the order shipped, please submit a ticket through our Contact Form page so we can evaluate if sending a replacement is possible. However, please note that it’s not guaranteed, as all sales are final and refunds can not be granted.
      3. If you contacted us about an incorrect address before shipment, please submit a ticket through our Contact Form page so we can check on what would be the best approach to resolve the issue and make things right!
         1. 1. If it's just a spelling mistake, e.g., Loa Angeles, CA, 90210, there's a high chance your local post office would be able to still identify the correct shipping address. Please contact your local post office for further assistance.
            2. If the street name, zip code, and/or city are incorrect, we will contact your local post office on your behalf to make the necessary corrections. If no longer possible, we will send a replacement.
      4. Our system may not recognize the way an address was entered, or the package might have been assigned to a carrier that cannot deliver to that address.
      5. You may have used a restricted address. Orders sent to prisons, correctional facilities, or similar institutions may be subject to delivery restrictions.
      6. The carrier attempted delivery but was unsuccessful. Most carriers make multiple delivery attempts. If they cannot successfully deliver your package, it will be returned to us.
      7. The recipient refused the delivery. A gift recipient may refuse a package if they believe it was delivered in error.
   2. We are unable to re-ship orders returned to us as undeliverable for the reasons stated above, except in the case outlined in clause 1.1.3 above. If you still want to purchase the same item/s, place a new order on our website.

WE'RE HERE TO HELP!

If you require further assistance, submit a ticket here. We will respond within 48 hours.