Late Deliveries

1. While most packages arrive on schedule, some orders may be delivered after the estimated timeframe.
   
   1. Several factors can contribute to late deliveries, including:
      1. An incorrect or incomplete address, such as missing details like an apartment, building, floor, or unit number.
         1. If your shipping address matches what is shown in the Order Confirmation email, please check the Shipping and Delivery.
         2. If the address you provided was incorrect, we cannot make any changes on our end.
            
            1. Please contact your local post office to make the correction. We've compiled some of the Carrier Contact Information here.
      2. Severe weather conditions
         1. Severe weather events—such as storms, hurricanes, blizzards, and heatwaves—can cause delivery delays. Couriers may face challenges in reaching their destinations during such conditions. Please keep an eye on local news for weather updates. If your area is experiencing severe weather, your delivery may take longer than usual. We appreciate your understanding regarding these circumstances.
      3. International customs procedures
         1. If your package is delayed at customs, we kindly ask for your patience as the authorities complete the necessary clearance procedures.

WE'RE HERE TO HELP!

If you require further assistance, submit a ticket here. We will respond within 48 hours.