1. If your tracking indicates that the package has been delivered but you can’t find it, check your designated safe location, ask your neighbors (if it's safe), or reach out to the carrier, as some may deliver until 10 PM. Please check our Carrier Contact Information.
2. Confirm that the shipping address in your order confirmation is correct. If it is:
   
   1. Look for a delivery attempt notice or a postcard left by your local postal service.
   2. Search the vicinity around the delivery spot for your package.
   3. Inquire if someone else might have received the package, provided it’s safe to do so.
   4. Check your mailbox and other places where you typically receive mail, as packages might pass through various carriers.
   5. Inspect the porch.
   6. Look in the garage.
   7. Examine exterior doors and other discreet locations where the package could be placed, such as under a mat or at a rear entrance.
   8. Check with the front desk, reception area, or any receiving section in your building.
   9. Wait for five business days; occasionally, packages may be marked as delivered up to five days prior to actual arrival.
   10. If your package is still missing after this period, please contact us within 30 days of the expected delivery date, and we’ll assist you.
3. Important: After your package is handed over to your local postal service, we no longer have control over it, as they operate independently and rely on the delivery information available on their website.
   1.  Please reach out to your local post office for help. Please check our Carrier Contact Information.

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If you require further assistance, submit a ticket here. We will respond within 48 hours.